Customer Experience Coordinator - Coventry
Connecting people, places, and communities through innovation and responsible infrastructure.
Our Story
Morgan Sindall has grown organically, built on trusted relationships and engineering excellence to deliver innovative and responsible infrastructure across the UK. We are proud of the long-standing partnerships we’ve built and our ability to deliver critical projects that shape the future. As we continue to evolve, we’re committed to doing so in a way that’s sustainable, safe, and ethical.
Our Culture
We’re a community of experts from a variety of disciplines, backgrounds, and experiences. What unites us is our belief in doing the right thing, supporting each other, and creating meaningful impact through our work. We are passionate about inclusivity and collaboration—and we believe diverse thinking drives better outcomes. Here, you can bring your full self to work, be supported to grow, and feel proud of the difference you’re making.
The Opportunity – Customer Experience Coordinator
We’re looking for a highly organised and personable Customer Experience Coordinator to be the welcoming face of our flagship Walsgrave office. This pivotal role combines front-of-house duties with office and administrative coordination, ensuring every colleague and visitor enjoys a seamless, professional experience.
As the first point of contact for internal and external stakeholders, you’ll create a positive and efficient environment, managing office operations with care and attention to detail. From greeting visitors to overseeing day-to-day administration, you’ll play a key role in keeping our office running smoothly, helping colleagues work productively in a well-managed environment.
If you thrive in a people-focused role, enjoy creating order from complexity, and take pride in delivering excellent service, this is an exciting opportunity to make a real impact at the heart of our business.
The role
Front of House & Visitor Experience
- Deliver a warm, professional welcome to all visitors, clients, and colleagues.
- Oversee reception services, ensuring a polished and efficient front-of-house function.
- Manage the visitor journey end-to-end, including sign-in, hospitality, and guiding them to meeting rooms.
- Act as an ambassador for the business, ensuring a positive first impression at all times.
- Support wider Infrastructure events.
Diary & Meeting Management
- Coordinate diaries for one of the Directors, ensuring effective scheduling and prioritisation.
- Support Personal Assistants with diary and meeting management as required.
- Manage meeting room bookings, resolving conflicts and ensuring optimal utilisation of space.
- Oversee the coordination of internal and external meetings, including room setup, technology, and catering requirements.
Reception & Office Coordination
- Act as the main point of contact for facilities reception-related matters in the flagship office.
- Order office stationery and arrange couriers.
- Identify opportunities to improve office processes, systems, and visitor experience, embedding best practices.
What We’re Looking For:
- Experience in an office administration, facilities, or reception/front-of-house role.
- Strong organisational skills with proven experience in diary management and meeting coordination.
- Confident user of Microsoft Office and digital scheduling/room booking tools.
- Educated to GCSE level
What's in it for you?
Below is a selection of benefits that are available to you at Morgan Sindall Infrastructure.
- Generous holiday entitlement with the option to buy five days
- Flexible and adaptable working
- Family friendly policies and work/life approach
- Mentoring programmes and continuous learning support
- Contributory pension scheme
- Annual bonus scheme
- Recognition scheme and long service awards
- Car scheme and Private Medical Insurance (if applicable to role)
- We also provide the option to participate in our share-save scheme; discounts including cycle to work and gym membership; a support and advice service for colleagues and their families, and more.